The ideas are free-flowing and come from all directions. This could be any executive meeting in Austin. Yet those around this table are making an impact on the community as part of the President’s Cabinet, a group of experts made up of retirees, those between jobs and others that advise the management team at UWCA.
Chuck LaDow, a troubleshooting call center expert formerly with Tandem Computers, Apple and Dell, joined up only four months ago and is already helping to streamline and grow UWCA’s call center operations. “2-1-1 Texas is growing from a single focus to a multi-focused program,” said LaDow. “As more agencies realize the capacity and expertise of 2-1-1 more requests for services are coming in, as well as more funding.”
LaDow’s expertise in call centers spans the globe from Texas to India and he’s been recognized repeatedly for his efforts to dramatically improve customer satisfaction. His experience fits well as UWCA is expanding and taking on calls for health care assistance through Central Health’s Medical Assistance program (MAP). LaDow is working directly with Kay Euresti Garza, UWCA’s 2-1-1 Texas Director, to best integrate and train staff to take on these new efforts.
Last year, UWCA began prescreening applicants for the MAP program to streamline the pre-screening eligibility process. By calling, customers are able to find out if they are eligible for the program, get information on what documents are necessary and setup an appointment with an MAP intake specialist.
Since its inception in 2008, members of the President’s Cabinet have contributed more than 3,500 volunteer hours. The group meets weekly for brainstorming and group discussions with members taking on various projects which include building improvements, purchasing optimization, marketing consultation, new business development and strategic planning.
“It is an honor to be a part of the President's Cabinet,” says Beth Vivio, Chairwoman of the President’s Cabinet and a community volunteer. “Debbie Bresette, in conjunction with the UWCA Board of Directors, is doing a tremendous job leading the organization which is such a vital community resource. It's exciting to be a part of the positive changes taking place at UWCA and knowing that this work will positively impact the entire community.”
In addition to LaDow and Vivio, other members of the President's Cabinet include:
- Bill Cryer, public affairs executive for Samsung Austin Semiconductor
- Meg Moore, principal with Austin Strategic Planning
- Bill O’Brien, retired executive of worldwide manufacturing for IBM
- Sheila Plank, strategic marketing/management executive
- Wynn Presson, retired executive with nonprofit hospitals and health care systems
- Savita Raj, nonprofit strategic planning and grants management consultant
- David Sandal, global services manager for Applied Materials
- Irina Sasu, owner of canine industry services and consulting business
- Jim Sutherlin, retired technology and manufacturing executive
- Mark Williams, principal of M Ramsey consulting, specializing in sales and marketing
1 comments:
That is great for taking calls for health care assistance through central health's medical assistance.
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